Can’t make it after all?
If the event has more than one performance, we can usually exchange your tickets to another day. We can’t exchange for a completely different show though – because each show has a different promoter, that’d be like buying an orange from one supermarket and trying to return it to another. If we can switch dates for you, you’ll need to bring the original tickets back to us at the Box Office before we can give you the new ones. Unfortunately, we can’t give refunds.
Lost your ticket?
We can reprint your tickets on the night of the show for you to collect at the Box Office. We usually ask to see proof of your identity for this so please allow plenty of time before the start of the performance.
Can tickets be posted out?
If you’d like your tickets to be posted we’ll ask for a standard £1 postage fee which gets added to the total of your booking. If you need your tickets right away then we recommend you choose our Print@Home delivery option which will email your tickets out immediately (one page per ticket,) or the third option is to collect them from the Box Office when you arrive.
What happens if I’m late?
We’ll try our best to get you to your seats at the earliest available point in the performance. Sometimes this won’t be until the interval – it depends on the show and what the visiting company have told us. We’ll get you in there asap though. Promise.
Do young children, toddlers and babies need a ticket?
Babies and children aged 2yrs and under won’t usually need a ticket (some kids shows change this policy) but we’ll still need to know they’re coming for our fire regulations. Just let the Box Office team know when you book.
Can I reserve tickets without paying for them straight away?
Yes – we’ll hold tickets for up to 3 days for you without payment, whilst you decide whether you want to go ahead. They’ll automatically be released at the end of the third day.
Can you post my merchandise purchase out to me?
If it’s something we can pop in an envelope with your tickets such as a play text, a car sticker or a wristband then by all means we’ll post them to you. It might add a small extra delivery charge which will be displayed with the item and applied at the checkout. For things like puppets, books, mugs etc we’ll ask you to come in and collect those because they’re just a bit bulky.
I have a question that you haven’t answered!
Give us a call on 01522 873894 or email us and we’ll do our best to help.